General Terms and Conditions

Welcome to Maison Mollie!

These Terms and Conditions outline the rules and regulations for the purchase and use of our products, including cushions and plaids for dogs, available through our B2B and B2C channels via our web shop.

The website www.maisonmollie.com is owned and operated by:

Kubic BV
Grensbeeklaan 2
2600 Berchem, Belgium
BE0866 218 611

By placing an order with Maison Mollie, you accept these terms and conditions in full. If you do not agree with any part of these terms and conditions, you must not place an order or use our products.

1. Definitions

  • Company: Maison Mollie, a Belgian company manufacturing and selling cushions for dogs.
  • Customer: The individual or business placing an order with Maison Mollie.
  • Products: Cushions for dogs manufactured and sold by Maison Mollie.
  • B2B: Business to Business transactions.
  • B2C: Business to Consumer transactions.

2. Payments

  • All payments must be made upfront. Orders will only be processed and shipped after full payment has been received.
  • Payments can only be made via the payment methods specified on our web shop.

3. No-Return Policy

  • Due to the nature of our products being used by pets, we cannot accept returns. This policy is in place to ensure the hygiene and safety of all our customers and their pets.
  • This no-return policy is justified on the grounds of hygiene and health regulations, as products used by animals cannot be resold for health and safety reasons.
  • In case of issues with size or color, please contact us by sending an email to hello@maisonmollie.com. We will do our best to address any concerns and find a suitable resolution.

4. Orders

  • Orders can be placed through our web shop or partner portal for B2B customers.
  • Once an order is placed, it cannot be canceled or modified without the consent of Maison Mollie.

5. Shipping and Delivery

  • Shipping costs and delivery times will be specified during the checkout process.
  • Maison Mollie is not responsible for any delays in delivery caused by external factors such as customs, shipping carrier issues, or other unforeseen circumstances.

6. Warranty and Liability

  • Maison Mollie guarantees that the products will be free from defects in material and workmanship under normal use for a period of 6 months from the date of purchase.
  • This warranty does not cover damage caused by the pet’s use, misuse, or normal wear and tear.
  • Our liability is limited to the replacement or repair of defective products or a refund of the purchase price, at our discretion.
  • Maison Mollie is not liable for any indirect, incidental, or consequential damages arising from the use of our products.

7. Dispute Resolution

  • Any disputes arising from or relating to these terms and conditions, or the purchase and use of our products, will be subject to the exclusive jurisdiction of the courts located in Antwerp, Belgium.
  • Belgian law will apply to these terms and conditions and any disputes arising from them.

8. Changes to Terms and Conditions

  • Maison Mollie reserves the right to update or modify these terms and conditions at any time without prior notice. The updated terms and conditions will be posted on our website and will take effect immediately upon posting.

9. Intellectual Property

  • All content on our website, including but not limited to photos, texts, logos, names, and all other forms of communication, is protected under our intellectual property rights.

10. Privacy and Data Protection

  • Collection of Personal Data: We collect personal data from customers such as name, address, and payment information to process orders.
  • Use of Data: Personal data is used for order processing, communication, and marketing purposes.
  • Data Security: We employ security measures and third-party services to protect customer data.
  • Customer Rights: Customers have the right to access, correct, or delete their personal data.

11. Customer Obligations

  • Accurate Information: Customers must provide accurate and complete information when placing an order.
  • Compliance: Customers must comply with any applicable laws and regulations regarding the purchase and use of the products.

12. Force Majeure

  • Definition: Events such as natural disasters, strikes, or pandemics that are beyond the control of Maison Mollie.
  • Consequences: Maison Mollie is not liable for any delays or failures to perform due to force majeure events.

13. Limitation of Liability

  • Exclusion of Warranties: Except for the express warranties provided, the products are sold “as is” without any other warranties.
  • Limitation on Liability: Our liability is limited to the amount paid for the products, excluding any indirect or consequential damages.

14. Severability

  • If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

15. Entire Agreement

  • These terms and conditions constitute the entire agreement between Maison Mollie and the customer regarding the purchase and use of the products, superseding any prior agreements.

16. Language

  • The official language of these terms and conditions is English. Any translations are provided for convenience only and do not change the original terms.

17. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at hello@maisonmollie.com.

Thank you for choosing Maison Mollie. We appreciate your business and strive to provide high-quality products for your furry friends.